To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable.

Are there any charges for return?

  • Original shipping charges are non-refundable
  • For all UK orders, please use the prepaid label inside your package to return your item to us free of charge.
  • If you did not recieve the returns label and form in your package, please email us at info@londoncashmerecompany.com to obtain them via email.
  • For all orders outside of the UK, customers are responsible for the charges of the return shipping as per our Shipping and Returns policy.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.